Terms and conditions
These terms apply to all services provided by Ankervast (sole proprietorship, Lajos Szabo).
Services
Ankervast provides maintenance, hosting, security and custom work for websites, as agreed per quote or contract. Work is carried out on a best-effort basis, not a guaranteed outcome, unless explicitly agreed otherwise.
Availability
Ankervast aims for the highest possible availability but does not guarantee uninterrupted operation. Outages are fixed as quickly as possible, with a response to reports within one working day. There is no 24/7 emergency service. Planned maintenance is announced in advance and generally takes place in the evenings. If a website is unreachable for more than 72 consecutive hours because of an outage, the client may cancel hosting immediately and receives a refund of the prepaid amount for the period after that.
Payment
Hosting and maintenance are invoiced monthly or yearly in advance, as set out in the agreement. Services may be suspended if payment is not received.
Notice period
The client can cancel at any time with one month’s notice, unless agreed otherwise. The service continues until that month ends, or until the invoiced period ends if that is later. Amounts already invoiced remain due and are not refunded. Open invoices must be paid within one month of cancelling; after that, statutory commercial interest applies. If Ankervast cancels, one month’s notice also applies, and Ankervast refunds the prepaid amount for the period after it.
Liability
Ankervast is not liable for damage caused by circumstances beyond reasonable control, such as downtime at a hosting provider. Liability is limited to the amount invoiced for the service concerned. For hosting and maintenance, that is the amount of the last three months.
Hosting without maintenance
If the client takes hosting only, without maintenance, Ankervast does not install updates or make backups, and is not liable for data loss. If the website is misused or hacked because of missing updates, the client pays the damage Ankervast suffers as a result, up to €2,500, unless Ankervast itself is at fault. If the website puts the server or other clients at risk, Ankervast warns the client by email, with a price estimate and the date the website will otherwise go offline. Within 7 days the client must choose: have it fixed, take maintenance, or have the website taken offline; the website stays online meanwhile. If the client makes no choice, Ankervast takes the website offline, and all damage after that is fully the client’s, with no cap, unless Ankervast itself is at fault. In case of active abuse, Ankervast may take the website offline at once. Fees continue while the website is offline.
Ownership of the website
Once the build is paid in full, the client owns the design and source code of the website. General components Ankervast also uses for other clients remain Ankervast’s. Ankervast stores the source code. On request, Ankervast sends the source code and then deletes its own copy. On cancellation, Ankervast hands over the source code once all invoices are paid.
Governing law
These terms are governed by Dutch law.